Cancellation Policy

At Arigatou, we understand that circumstances may arise where you need to cancel an order. We strive to make this process as convenient and straightforward as possible for our customers. Please review our cancellation policy below:

1. Order Cancellation: Customers may request to cancel their order within 24 hours of placing it. After this time frame, orders may have already been processed and prepared for shipment, making cancellation more challenging.

2. How to Request a Cancellation: To request a cancellation, please contact our customer service team as soon as possible. You can reach us via email at support@arigatou.in or by phone at +91 8918267951. Please provide your order number and any relevant details to expedite the cancellation process.

3. Cancellation Eligibility: Orders are only eligible for cancellation if they have not yet been processed or shipped. Once an order has been processed and prepared for shipment, it cannot be canceled.

4. Refund Process: If your order is eligible for cancellation, we will process a refund for the full amount paid using the original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Partial Cancellations: If you wish to cancel only part of your order (e.g., specific items), please specify this when contacting our customer service team. We will do our best to accommodate your request, depending on the status of the order.

6. Refunds for Shipped Orders: Unfortunately, we cannot cancel orders that have already been shipped. In such cases, you may return the item(s) for a refund or exchange following our standard return policy.

7. Changes to Cancellation Policy: Arigatou reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. Contact Us: If you have any questions or concerns regarding our cancellation policy or need assistance canceling an order, please don't hesitate to contact our customer service team.

We like to say 'Arigatou' for choosing us & trusting us. We appreciate your understanding and cooperation regarding our cancellation policy.